The last few blogs have been designed to get you to think about your strengths as a restaurant and to actually write them down. The idea was to "Focus on Your Strengths". As you record your strengths, you were to then identify their importance: "Therefore," by answering this response it will help you to think about how you can use this strength and bring it to the attention of your customers and/or employees. These strengths become your Unique Selling Propositions.

This allows you to understand your strengths and how the strengths can be advantageous to your restaurant and beneficial to your customers. By responding to the "Therefore," you are able to solidify your thoughts and how to communicate your thoughts to your customers and/or your employees.

When you can understand your strengths and focus on them, they can become part of your company culture and as you build on your strengths you can achieve outstanding success. Employees who focus on their strengths have the opportunity to be their very best every single day. The employees are working in an area where they have the natural ability to be a high performer...A SuperStar!

Attracting talented employees by identifying their strengths and providing a method for managing and multiplying these strengths to build your business allows you to reach the full potential of your restaurant to excel as a manager/owner you need to turn your employees' talents into productive powerful strengths.

Everything you do in your business comes down to "knowing your employees" because this allows you to communicate in a way that they will understand what you are saying and it will allow you to motivate them to achievement. You need to focus on who each employee is. You need to "learn" each employee's behavior and find the best way to communicate to them.

Each employee will be somewhat different than the others. You need to adjust your management style to their unique needs. As an example, you would speak to every employee differently ... the way you explain the mission of your restaurant; the way you correct a mistake; or the way you nurture their strengths; the way you compliment them or praise them, even why you praise them, needs to be tailored to each individual employee.

If you are to retain your talented employees and motivate them to high achievement, you will have to discern how each employee is different and determine ways that you can capitalize on the employee's strengths. The majority of the work with the customers will be done directly by your employees. Are you letting your employees do what they do best? Are your employees giving "World Class" performance every day on the job? It is this type of performance that is needed to "Exceed the Expectations" of your guest.